Shipping policy

This Shipping Policy explains how your orders are processed, shipped, and delivered when you shop with VÏU STUDIOS.


1. Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

During high demand periods, promotions, or holidays, processing times may be slightly longer.

You will receive a confirmation email once your order has been shipped.


2. Shipping Time

Estimated delivery times:

  • Romania: 1–3 business days
  • Europe (EU): 3–7 business days
  • International: 5–14 business days

Delivery times are estimates and may vary depending on the destination and courier service.


3. Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

  • Destination country
  • Order weight and size
  • Shipping method selected

We may offer free shipping promotions from time to time, which will be clearly stated on the Website.


4. Customs & Import Taxes

For international orders outside the European Union:

  • Customs duties and import taxes may apply
  • These fees are the responsibility of the customer
  • We are not responsible for delays caused by customs clearance


5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email, allowing you to follow your shipment.


6. Delivery Issues

We are not responsible for:

  • Delays caused by courier companies
  • Incorrect or incomplete shipping addresses provided by customers
  • Lost or stolen packages marked as delivered

If your package is delayed or missing, please contact us and we will assist you.


7. Wrong Address

Please ensure your shipping details are correct at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.


8. Contact

For any shipping-related questions, contact us at: